To be an architect of a highly successful process, and to add value to a client is very satisfying. However, the client has to own and run with any process in which an external consultant helps set up and maintain. City Care (www.citycare.co.nz) have taken their behaviour-based safety process and made it their own, and in doing so they have improved safety (the important one!) and, as a result, they have also won a national award.
"Increasing Safe Behaviours at City Care," an entry showcasing City Care's health and safety system, won the New Zealand Industry Best Practice - People category at the Roading Excellence Awards on Monday 7 September 2009.The Awards, run by Roading New Zealand, recognise excellence in the planning, design and construction of significant roading projects, as well as the development and implementation of best practice and collaboration in the roading industry.
"We are proud of our company-wide commitment to keeping ourselves and our team mates safe at work and we are delighted that the award judges have selected City Care," says Onno Mulder, City Care's Chief Executive.
Congratulations City Care!
My Westpac card is my secondary credit card, one which I use occasionally. The balance, as it has been for the last six months, is about $500 in credit.
Yesterday, Westpac phoned me with a "courtesy" call asking if I would like payment insurance for my credit card (insurance which, should something happen, the bank would pay each month's minimum payment). I asked the Westpac person if anyone had bothered to actually look at the balance of the account, for if they did, they would have seen that the account has been in credit for several months. He said no one had. I asked why I would want insurance on an account which is always in credit. "Just in case," he replied.
Value offered is only value if it is relevant. Irrelevant value is an oxymoron as it is not value at all, but rather an annoyance and a signal that you don't know your customer or client.
What type of value are you offering to your clients?